Customer Survey
Please take a few moments to complete our survey so we may continue to serve your needs in the best way possible.
Please be sure to make a selection in each area so your input is accurately reported to us.
On a scale of 0 to 5 (0 being poor and 5 being excellent) how would you rate Action Tool & Machine in the following categories:
Quality of product and service provided 0 1 2 3 4 5
Timely delivery of product provided 0 1 2 3 4 5
Cost of product as compared to our peers 0 1 2 3 4 5

On a scale of 0 to 5, how would you rate Action Tool & Machine in the following service related areas:
Response time to quotations, follow-ups, emergency needs, questions, etc. 0 1 2 3 4 5
Efficient and effective problem resolution 0 1 2 3 4 5
Manufacturing and machining solutions for your problems 0 1 2 3 4 5

On a scale of 0 to 5, how would you rate your Action Tool & Machine sales team member with regards to the following:
Their overall business professionalism 0 1 2 3 4 5
Their availability to take care of your needs 0 1 2 3 4 5
Their knowledge of your company and your company's special needs 0 1 2 3 4 5
Their knowledge of the services provided to you 0 1 2 3 4 5
Their honesty and integrity as it pertains to your business with our company 0 1 2 3 4 5

Do you find any of the following criteria beneficial in conducting business between our companies?
Status as a minority owned and controlled company Yes No
ISO Certification Yes No
TE Supplement Certification Yes No
EDI (Electronic Data Interchange/Interface) Yes No

If you have any additional comment or insight with regards to your dealings and relationship with us, please let us know.
Name
Company
Phone
E-Mail
Thank you for taking a moment to complete our survey.

Action Tool & Machine, Inc.
5976 Ford Court
Brighton, Michigan 48116-8511
810.229.6300 Phone
810.229.6414 Fax
E-Mail

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